Energise

Please contact me should you wish to resolve any issues with your order; I will always do everything I can to resolve this with you promptly.

 

You have the right to return your order within 14 days of receiving for any reason. This does not apply to custom orders which are only refundable if faulty.  Buyer is responsible for all return postage costs. Item must be returned in its original condition, unused and with its original packaging within 30 days of receipt.  A full refund will be given within 14 days of the returned item being received, or evidence that it has been returned. For this purpose, it is highly recommended you acquire proof of postage.

 

In the unlikely event that a wrong item is received, please return within 7 days of receipt and I will send the correct item free of charge. In this instance return costs will also be covered.

Postage

Items will be securely packaged. The item will be sent to the address stated upon checkout when payment is received so please ensure this is accurate and up to date. 

 

Items that are ready for delivery will be posted within 1-2 business days.

 

Your bead and wire tree will be sent tracked and require a signature on delivery

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UK

Item(s) value up to £19 = £5.50 postage and packaging via Royal Mail 1st class signed for

Item(s) value up to £100 = £7.50 postage and packaging via Royal Mail first class signed for / Special Delivery

Item(s) value over £100 = free UK delivery

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Worldwide (excluding UK)

Item(s) value up to £19 = £11.00 postage and packaging via Royal Mail International Tracked & Signed

Item(s) value from £19 to £42 = £15 postage and packaging via Royal Mail International Tracked & Signed

Item(s) value over £42 to £250 = £24 postage and packaging via Royal Mail International Tracked & Signed

Item(s) value over £250 = £70 postage and packaging via Parcelforce Worldwide

Item(s) value over £500 = £110 postage and packaging via Parcelforce Worldwide

 

Please be aware you may be subject to, and responsible for any import charges once it reaches your country. Twysted Roots is not responsible for paying these additional charges, or for any delays due to customs. It is recommended you contact your local Customs office if you require any additional information. 

 

Once the item has been posted I will provide a tracking number via email. 

I will only use your contact information to communicate with you about your order and to fulfill your order. I will not share your information with any third party other than as necessary to fulfil your order e.g. to post your order.

 

I reserve the right to photograph all / any of my trees during and after completion in order to add to my portfolio and for use of display purposes online to showcase previous works.