Commissions and general information

I do take on a limited amount of commissioned work. If you have an idea or colour scheme in mind, do get in touch as I may have space available, and we can work together to come up with your ideal tree. It can take anything from a few hours to a couple of weeks for me to finish a wire tree sculpture depending on size and requirement, so please bear this in mind if you would like a custom tree by a certain date.

I will always aim to complete and post within a time frame specified at the point of agreeing on the custom order. I can quote a price once the style, size and materials have been decided on; I can't quote in advance because the style and size dictates how long it will take me to complete.

Most of Twysted Roots® trees are freestanding, however I have used various materials previously such as gemstone, slate, stone and mirror as a decorative feature, or for extra stability. I have a range of pieces in stock generally so please do ask if this is something you'd like added.

For cake toppers, an acrylic base will be included so the wire isn't in direct contact with the cake; I can attach the tree to this or leave it separate as required.

Once it is completed, photographs and a size description will be sent to you (via email or specified social media account) to you for final approval before requesting payment. If you are happy with your finished tree I will then add it to the shop page as a custom order and send you the link to purchase. If you could reply to this within 7 days it would be much appreciated, otherwise I'll assume you no longer require your order and change the listing to available to buy. 

Once payment has been received, the item will be posted within one to two working days, and you will receive an email confirmation of this including the tracking number.

You have the right to cancel your order up to 14 days after the order was made. Please give written confirmation of this via the contact page. 

A gift message can be included if the tree is to be gifted.

Please feel free to get in touch via the contact page, Facebook or by email if you have any questions or would like further information. 

Taking care of your wire and bead tree

 

Your tree has some degree of flexibility so you may want to adjust the position of some of the leaves upon arrival. This is fine to do as long as you don't overly stress the wire (bending it back and forth repeatedly in a localised area), otherwise it will weaken and may snap.

 

The wire I use has been enamel coated to prevent tarnishing. Dust can be removed with a soft paintbrush or similar. 

For gemstone trees, please avoid displaying in direct sunlight as this may cause the colour of the gemstone to fade over time.

 

Lastly, please be aware due to the nature of the material, although I make every attempt to minimise this, the roots may have some sharp edges. Caution is advised if placing on surfaces that are easily scratched. For ornamental use only. 

All the items on this website have been photographed and displayed as accurately as possible.  Colour may vary slightly due to different screen/monitor settings.

Payment

Payment can be made via PayPal or Stripe. For custom orders, payment is required within 7 days of approval of completed item.

Postage and packaging

 

Items will be securely packaged. The item will be sent to the address you have specified at checkout so please ensure this is accurate and up to date. 

Items that are ready for delivery will be posted within 1-2 working days.

Items within the UK will be posted via Royal Mail First class signed for or Special Delivery and should arrive within 1-3 business days.

Items posted outside the UK will be posted via Royal Mail International Tracked & Signed and should arrive within 7-10 business days. Please be aware this is an estimated time and not 100% guaranteed. Twysted Roots® is not responsible for any delays due to customs or delays during transit. 

At certain times of the year there may be delays in estimated arrival times such as Bank Holidays or Christmas; I have no influence over this so please allow extra time if ordering in December.

The price of postage includes packaging costs. Trees will be double boxed; bubble wrap or shrink wrap, and / or packing peanuts to keep the tree in place and a filling of packing peanuts or reused protective packaging in between the inner and outer box for protection.  Packing chips are eco friendly (100% starch) and biodegradable/compostable. 
 

Postage costs are as follows:

UK

Item(s) value up to £24                  £5.50 postage and packaging via Royal Mail first class signed for or

                                                           £8.00 Royal Mail Special delivery

Item(s) value over £24 to £50       £7.50 postage and packaging via Royal Mail first class signed for or

                                                           £9.50 Royal Mail Special Delivery

Item(s) value over £50 to £150     £11.00 Royal Mail Special Delivery

Item(s) over £150                            Free UK delivery

Worldwide (excluding UK)

Item(s) value up to £48                   £14 postage and packaging via Royal Mail International Tracked & Signed

Item(s) value from £48-£150          £24 postage and packaging via Royal Mail International Tracked & Signed

Item(s) value over £150 to £250    £60 postage and packaging via Parcelforce Worldwide

Item(s) value over £250 to £500    £70 postage and packaging via Parcelforce Worldwide

Item(s) value over £500                  £95 postage and packaging via Parcelforce Worldwide

Please be aware you may be subject to, and responsible for any import charges once it reaches your country. Twysted Roots® is not responsible for paying these additional charges, or for any delays due to customs. It is recommended you contact your local Customs office if you require any additional information.

Once your bead and wire tree has been posted I will provide a tracking number via email or direct / private message depending on your method of contact. If for any reason your package does get delayed in transit, please get in touch and I will chase it up for you.

Conditions of return

 

Please contact me should you wish to resolve any issues with your order; I will always do everything I can to resolve this with you promptly.

You have the right to cancel your order within 14 days of receiving for any reason. 

 

Please contact Twysted Roots® via the contact form within 14 days of receipt to inform of your wish to return. You then have a further 14 days in which to return your order. Buyer is responsible for all return postage costs. 

Item must be returned in its original condition, unused and with its original packaging within 28 days of receipt.  A full refund will be given within 14 days of the returned item being received. It is highly recommended you use a tracked service for this, or at the very least, obtain proof of postage.

In the unlikely event that a wrong item is received, please return within 7 days of receipt and the correct item will be sent free of charge. In this instance return costs will also be covered.

Unclaimed packages: Items that are not delivered due to an invalid postal address, refusal, or non collection will be refunded the cost of the goods only once they are returned to and received by Twysted Roots®. You will receive an email to notify you when this happens.

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Twysted Roots® reserves the right to use the photographs of all / any of the trees made to add to their portfolio, and to use for display purposes online to showcase previous works. For custom orders, photos will not be displayed publicly until they have been received by the intended recipient, or unless you, the client has said it is ok to do so before it has been received.

Twysted Roots® reserve the right to change the prices of product listings and / or postage at any time without notice. Custom orders still to be fulfilled will always stay at the price agreed upon ordering.

All the trees featured and sold by Clair K Stewart, operating as Twysted Roots® are one-of-a-kind original pieces, derived from my own imagination, sketch or photograph. All design rights, copyrights, intellectual property (IP) rights and reproduction rights of all text and images on this website are retained by Twysted Roots® and may not be reproduced, used or modified by any process or medium without the express written permission of the artist.

Twysted Roots® is a registered member of ACID (Anti Copying in Design).

Twysted Roots® is a registered trademark. Trade Mark no: UK00003305167, owned by Clair K Stewart