Due to the transition period for UK leaving the EU ending on 31st December plus delays due to the pandemic, I've made the difficult decision to temporarily suspend postage to countries within the EU. This will be under review and hopefully will be reinstated when shipping times and requirements are clearer. I've written a little more about it here, and will continue to update via the blog and social media when there are any changes.
Thank you for your understanding. 💙💛
Please be aware that delivery times may be slightly longer than usual due to the global pandemic and current heavy loads that courier and postage services are dealing with at this time. Apologies for the inconvenience; this is out of my hands (I will chase things up when needed). Be safe ❤
Items will be sent to the address you have specified at checkout so please ensure this is accurate and up to date.
Items that are ready for delivery will be posted within 1-2 working days.
The price of postage includes packaging costs. Trees will be double boxed; packing peanuts to keep your tree(s) in place with larger trees getting secured at the base with shrink wrap, and a filling of packing peanuts or reused protective packaging in between the inner and outer box for protection. Packing chips are eco friendly (100% starch) and biodegradable/compostable. Paper tape is used to seal up the boxes - this does not need to be removed if recycling your boxes.
Prices are inclusive of packaging and insurance costs. All orders will require a signature upon delivery; a tracking number will be provided once your order has been posted. All prices quoted are in GBP / Pound Sterling.
UK
Items will be sent by 1st class signed for (or special delivery if value is over £50) or by DHL
Royal Mail tracked and signed / special delivery
Item(s) value under £30 £5.50 postage and packaging
Item(s) value over £30 to £100 £7.50 postage and packaging
Item(s) value over £100 Postage included
DHL
Item(s) value up to £100 £8.50
Item(s) value over £100 Postage included
Australia
International Tracked
Item(s) value under £70 £26 postage and packaging
Item(s) value £70-£140 £32 postage and packaging
Item(s) value over £140 £75 postage and packaging
Air Express
Item(s) value under £70 £34 postage and packaging
Item(s) value £70 to £140 £45 postage and packaging
Item(s) value £140 to £250 £63 postage and packaging
Item(s) value over £250 £78 postage and packaging
US/Canada/NewZealand
International Tracked and Signed
Item(s) value under £70 £24 postage and packaging
Item(s) value £70-£140 £32 postage and packaging
Item(s) value over £140 £75 postage and packaging
Air Express
Item(s) value under £70 £34 postage and packaging
Item(s) value £70 to £140 £45 postage and packaging
Item(s) value £140 to £250 £63 postage and packaging
Item(s) value over £250 £75 postage and packaging
Please be aware you may be subject to, and responsible for any import charges once it reaches your country. Twysted Roots is not responsible for paying these additional charges or for any delays due to customs. It is recommended you contact your local Customs office if you require any additional information.