Please be aware that delivery times may be longer than estimated times given on here or direct from the postal service / courier websites, particularly on international shipping. Apologies for the inconvenience; this is entirely out of my hands. ❤

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Items will be sent to the address you have specified at checkout so please ensure this is accurate and up to date. 

Items that are ready for delivery will be posted within 1-2 working days.

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The price of postage includes packaging costs. Trees will be double boxed; packing peanuts to keep your tree(s) in place with larger trees getting secured at the base with shrink wrap or paper and tape, and a filling of packing peanuts or reused protective packaging in between the inner and outer box for protection.  Packing chips are eco friendly (100% starch) and biodegradable/compostable. Paper tape is used to seal up the boxes - this does not need to be removed if recycling your boxes.

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Prices are inclusive of packaging and insurance costs. All orders will require a signature upon delivery and a tracking number will be provided once your order has been posted.

All prices quoted are in GBP / Pound Sterling.

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UK

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Items valued at £50 and over have to be sent Special delivery for insurance purposes

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Royal Mail 2nd class signed for 

 

                              

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Royal Mail 1st class signed for

 

                                   

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Special Delivery

 

                                                     

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DHL

Flat rate                                                                                 £12.00
 

UK delivery included on orders over £160 

 

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Australia

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International Tracked 

 

 

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US/Canada/NewZealand

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International Tracked and Signed​

 

 

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DPD Air Express

 

 

 

 

Please be aware you may be subject to, and responsible for any import charges once it reaches your country. Twysted Roots is not responsible for paying these additional charges or for any delays due to customs. It is recommended you contact your local Customs office if you require any additional information.

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